What methods of payment do you accept?
Payments can be made online using the following credit cards: VISA, MasterCard, Discover and American Express. We regret that we are unable to accept payments by C.O.D. or personal check.

When will my credit card be charged?
For most items, your credit card will be charged when your order ships.

What happens if something I ordered is not available?
We do our best to keep everything in stock at all times. During periods of high demand there may be instances when an item you wish to purchase is back-ordered. A back-order means the warehouse is temporarily out of stock on the particular item you ordered. You will be notified online which items are available for immediate shipment and which items will be shipped on backorder.

When do you charge my credit card for a back ordered item?
Your credit card is charged for back-ordered items when your backordered items are shipped.  So if two products are ordered and one ships today, your credit card will be charged only for the item that ships today (along with any applicable taxes and/or shipping charges).  When the remaining item is in stock, you’ll then be charged when that item ships, again with any applicable taxes for that item.  You will be charged for shipping only for one order.

Do I have to pay sales tax on my order?
7% state sales tax is applicable for Georgia orders.  Your individual state may however require you to pay taxes on products purchased over the Internet.

Will I receive an order confirmation?
The last page of your shopping cart is your Order Confirmation, which you may print and retain a copy for your records. We will also email you an order confirmation and a shipping confirmation when your order ships, including the order tracking number and a link so that you may track your package through the shipper’s web site. Please add administrator@fsifulfillment.com to your list of allowed email addresses so order confirmation emails are not sent to your junk mail folder.

How long will it take to process my order?
Most orders placed Sunday through Thursday will be shipped the following day. Orders placed Friday after 12:00 noon (Eastern Time) and Saturday will be shipped Monday (excluding holidays).

May I cancel an order once it has been placed?
Please contact Customer Service at customerservice@caribbeantanintl.com  Cancellation requests will be handled on an individual basis, but generally they should be requested within 4 hours of placing your original order to facilitate order cancellation prior to processing your order.

How do I make a return?
Unfortunately we are not able to accept returns after the product has been opened unless the product is found to be defective, for example an aerosol product does not spray.  If the product is defective you may return any Product in its original condition for credit or exchange, less shipping and handling charges, within 14 calendar days from delivery.  Please carefully re-package the return with a copy of the original packing list and indicate on the packing the specific items being returned and the reason for the return (defective, damaged.)  Please contact customerservice@caribbeantanintl.com for any other concerns.
Where should I ship my returns?
Returns will be processed at this location only. Send returns to our fulfillment center at the address below:

Fulfillment Strategies International

Attn: Caribbean Tan Product Returns

7800 The Bluffs, Suite C

Austell, GA  30168

How do I receive credit for my return?
Qualified returns will be processed within 5 business days of receipt and verification.  Please be aware that depending on your credit card company’s policies, it may take a full billing cycle for the refund to appear on your statement.

How will I know when my order ships?
We will send you an e-mail shipping confirmation when your order ships, including the appropriate order tracking numbers and a link so that you may track your package through that web site.

Contact Information

For Customer Service:
Please contact: ask@caribbeantanintl.com
For Technical Support Only:
Please email technicalsupport@fsifulfillment.com